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Cco Faq Calling Cards

 

1. Why should I use a calling card?
2. What should I know about a card before buying a card?
3. Can I use a phone card anywhere?
4. How will I know if I've used up the value of the prepaid calling card?
5. Can I add more time to my card (recharge PIN)?
6. Are there any additional charges when I use my calling card from payphones, hotels, etc.?
7. Where can I find the Access Number or Customer Service Number for my card?
8. Do you offer a 100% Satisfaction Guarantee?
9. Is my online order secure?
10. How can you ensure the security and privacy of my order?
11. Were you vulnerable to the Heartbleed bug?
12. How do I contact customer support?


Why should I use a calling card?
Typical customers with family or friends overseas report to us that they save hundreds of dollars each month by using our phone cards. Prepaid means no surprise charges. No hidden fees! You can get your PIN number online via E-Mail right after processing your order and you can start using calling card immediately, anywhere in the world!  Our phone cards can save you up to 80% on your phone bill. Typical our customers with family or friends overseas report to us that they save hundreds of dollars each month by using our phone cards with their home phone rather than dialing direct ? and domestic users can find their bills cut in half.

What should I know about a card before buying a card?
We disclose all relevant information about our phone cards upfront. Simply find the card that best suits your needs through our Rate Finder, click on the card, and all relevant information will appear before you are asked to enter an order. Our international rates are incredible. We strive to provide the highest quality and cheapest rates to call anywhere in the world. With our easy access and cheap international rates, call from anywhere!

Many other phone card resellers do not make this important information available. In order to make sure you are getting a fair deal, you should always ask the following questions:

  • What is the per-minute rate for calls within the U.S.?
  • What is the per-minute rate for calls to my international destination?
  • Are the rates the same 24 hours a day?
  • Is there a higher rate for the first minute than subsequent minutes?
  • Will I be charged for calls that are not completed?
  • Are there any connection fees or surcharges?
  • Are there any monthly/weekly maintenance fees?
  • Is there a connection fee for international calls? If so, how much?
  • Can I place more than one call without redialing the PIN?
  • Will I be notified when one minute is remaining?
  • Can I reach a customer service operator 24 hours a day?
  • When does the card expire?

Can I use a phone card anywhere?
CallingCardsOutlet offers calling cards that will allow you to call to virtually any country worldwide from the U.S. We also offer cards that will allow you to call from over 130 countries worldwide back to the U.S. at rates typically much less than if dialed direct. You can also use phone cards with virtually all cellular networks and payphones, but you should check first before placing a call. Find a card perfect for your needs by using the rate finder atop this page or any page within the website.

How will I know if I've used up the value of the prepaid calling card?
At the beginning of each call a message will indicate how many minutes/dollars are left on your card. A warning tone may sound during your phone call to indicate you are nearing the end of your available minutes. Once used up, you should purchase a new card or recharge your PIN. Plan ahead and make sure that you have enough minutes to make your call.

Can I add more time to my card (recharge PIN)?
Yes! Adding more minutes or "recharging" your PIN is a convenient feature offered by many of the phone cards that we sell on our website. You can recharge online 24/7! For even more convenience, some of our cards also offer a PINless dialing feature.

Are there any additional charges when I use my calling card from payphones, hotels, etc.?
Yes. Some phone owners charge additional fees to your card when you use their private phone networks. Such fees may be up to 50 cents. As required by the FCC, it will be automatically deducted from your card. (many states require phone owners to post the amount of this charge on their phones).

Where can I find the Access Number or Customer Service Number for my card?
You can find your card's access number or customer service number on our website by clicking through to your card's product page, on your receipt email.

Do you offer a 100% Satisfaction Guarantee?
CallingCardsOutlet.com is a prepaid calling card retailer. We purchase the calling cards we sell from telecommunications carriers who create and service those products. In the unusual event that performance issues arise with a phone card sold on our website, or that you do not receive the terms and/or rates advertised for a phone card sold on our website, it is the carrier's responsibility to provide an adequate remedy. Included with every order that we process is a direct toll-free support number to the carrier that services the calling card.

If a carrier is unable to provide a satisfactory remedy, customers must contact CallingCardsOutlet.com within 30 days of the original purchase date to begin an inquiry. We will intervene on your behalf with the carrier to have a phone card or lost minutes promptly replaced, or we will provide you with additional minutes to make up for a defect unresolved by the carrier.

Additionally:

CallingCardsOutlet.com's guarantee applies only to your most recent purchase. We will not refund time or money for subsequent purchases of the same phone card. If your experience with a particular product has proved unsatisfactory for a particular country, international cell destination, or otherwise, please do not purchase or recharge that product.

CallingCardsOutlet.com's guarantee is limited to the original retail purchase and is non-transferable. Warranty claims must be made within 30 days of purchase. All PIN sales are nonrefundable and may not be returned or exchanged.

CallingCardsOutlet.com's liability will not exceed the original purchase price of a defective phone card. CallingCardsOutlet.com makes no warranty of its products with respect to incidental, consequential, or other damages.

Is my online order secure?
Yes! Transactions processed from our website are encrypted by THAWTE's 128 bit Secure Socket Layer (SSL). SSL is the industry standard in ecommerce protection.

How can you ensure the security and privacy of my order?
We maintain a vigorous consumer protection policy to fight fraudulent credit card users.

Our transactions are encrypted by THAWTE's 128 bit Secure Socket Layer (SSL). SSL
is the industry standard in ecommerce protection.

All attempts at fraud will be reported to the appropriate enforcement agency and
we make available our own private investigation service to aid the state police
and attorneys general in their pursuit of credit card thieves.

Were you vulnerable to the Heartbleed bug?
No. We do not and never have used a vulnerable version of OpenSSL, the encryption library affected by Heartbleed. (See heartbleed.com for more information about the Heartbleed vulnerability.)

How do I contact customer support?
Email: support@callingcardsoutlet.com


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